At JournalingTherapy Journals, we're all about helping you lead a conscious and intentional life through the power of quality journaling.  Our return and refund policy is designed to be as straightforward and stress-free as possible, because we know that life's complicated enough. We're here to support you on your journey to a more mindful life, every step of the way.

Returns.

Our Policy lasts 7 days. If 7 days have gone by since the wrong order was received , unfortunately we can’t offer a refund or exchange.

Eligibility for Return- Your product shouldn’t have been tampered with,  that means you haven’t written on it or destroyed the product. Images of the product are also to be shared with us to ascertain the products condition.

Return Authorisation- Once the team has received your complaint , you will receive a phone call and if you are eligible for a return then facilitation of the return follows.

To facilitate a return- we will confirm on our end the details for delivery and an exchange will be facilitated if the product that was received was damaged or wrong.

Refunds.

Refunds take a number of (7)days and the payment is refunded to the payment method that paid initially.

Refunds are only initiated under the following circumstances.

If the desired product/s are sold out/ production is stopped abruptly when you had already placed your after.

You are not eligible for a Refund if;

The product has been with you for more than 7 days since receipt of the products.

The product has already been written or used.

If the product was purchased during a Sale.

Exchanges

For any exchanges of the products delivered- we will send the rider to your location with the right product and you will hand in the wrong product to him.

The time of exchange is 14 working days, if you are outside Nairobi.

We genuinely hope your shopping experience has been nothing short of fantastic. We're not just a team over here; we're a community that's deeply committed to supporting your healing journey. We understand that healing is personal and sometimes challenging, which is why we're dedicated to providing you with tools that aim to make this journey a tad easier and more comforting.

If there's anything more we can do to assist you or make your experience even better, please don't hesitate to reach out.

Wishing you peace, strength, and joy on your healing journey.

Journalingtherapy Journals!

Shipping policy!

Our products are shipped within 2-3 business days, from the day the order is placed.

When we have a preorder season- the shipping happens between 7-14 working days.

For those outside Nairobi, it takes 3- 4 Business days.